PRIVACY POLICY
1. WHO WE ARE
Haydenshapes EU operates this website and store (the “Services”), providing access to our products, content, and related experiences.
Our Services are powered by Shopify Inc., which enables us to deliver a secure and seamless shopping experience.
For the purposes of applicable data protection laws, Haydenshapes EU acts as the data controller of your personal information.
Contact:
info@haydenshapes.com
9–11 Tengah Crescent, Mona Vale NSW 2103, Australia
2. PERSONAL INFORMATION WE COLLECT
“Personal information” refers to information that identifies or can reasonably be linked to you.
Depending on how you interact with us, we may collect:
Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
Financial & Transaction Information
- Payment details (processed securely via third parties)
- Purchase history, orders, returns, exchanges
- Cart activity and saved items
Account Information
- Username and password
- Preferences and account settings
Communications
- Messages, enquiries, and support requests
Device & Usage Information
- IP address
- Browser, device, and network details
- Pages viewed, interactions, and browsing behaviour
3. HOW WE COLLECT YOUR INFORMATION
We collect personal information:
- Directly from you (e.g. when you place an order or contact us)
- Automatically through cookies and similar technologies
- From service providers acting on our behalf
- From partners or third parties, where permitted by law
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
Provide and Improve Services
- Process orders and payments
- Fulfil deliveries and returns
- Maintain your account
- Personalise your shopping experience
Marketing & Advertising
- Send marketing communications (email, SMS where applicable)
- Show relevant advertising across platforms
- Recommend products based on your activity
Security & Fraud Prevention
- Protect accounts and transactions
- Detect and prevent fraudulent or unlawful activity
Communication
- Respond to enquiries and provide support
- Send order updates and service-related notifications
Legal Compliance
- Meet legal obligations
- Enforce our Terms and policies
5. MARKETING & ADVERTISING
With your consent, we may send you:
- Email marketing
- SMS communications (where opted in)
- Targeted advertising across third-party platforms
You can unsubscribe or withdraw consent at any time.
We may also use cookies and tracking technologies for advertising purposes — see our Cookie Policy for more details.
6. HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
- Shopify Inc. (platform & infrastructure)
- Payment processors
- Shipping and logistics providers
- Marketing and analytics partners
- IT, cloud storage, and support providers
We may also disclose information:
- Where required by law
- To enforce our terms
- In connection with a business transaction
All third parties process your information only as necessary and in accordance with applicable laws.
7. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred outside the EU/EEA, including to Australia and the United States.
Where this occurs, we rely on recognised safeguards such as:
- Standard Contractual Clauses (SCCs)
- Transfers to jurisdictions deemed adequate
8. DATA RETENTION & SECURITY
We retain your personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure.
9. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights:
info@haydenshapes.com
We may need to verify your identity before processing requests.
10. COMPLAINTS
If you have concerns about how your data is handled, you may contact us.
You also have the right to lodge a complaint with your local data protection authority in the EU/EEA or UK.
11. THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We are not responsible for their privacy practices.
12. CHILDREN
Our Services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
13. RELATIONSHIP WITH SHOPIFY
Our Services are hosted and operated through Shopify Inc..
Information you provide may be processed by Shopify and its infrastructure to enable the Services.
You can learn more via Shopify’s Privacy Policy.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.
15. CONTACT
For privacy-related enquiries or to exercise your rights:
Haydenshapes EU
info@haydenshapes.com
9–11 Tengah Crescent, Mona Vale NSW 2103, Australia
